Custom Orders and Personalization

All custom and personalized orders are made according to the information provided by the customer. Please review names, spelling, colors, sizes, design details, and other personalization information carefully before submitting your order.

Laurys Creations is not responsible for errors resulting from incorrect information provided by the customer.

Payment

Payment is required according to the terms provided at the time of your order. Custom orders may require a deposit before production begins.

Any remaining balance must be paid before pickup, delivery, or shipment unless otherwise agreed.

Proof Approval & Customer Responsibility

When a design proof or mockup is provided, the customer is responsible for reviewing and approving all details before production begins.

Once a proof has been approved, Laurys Creations is not responsible for errors that were visible in the approved design.

Production Times

Production times vary depending on the type of product, quantity, customization, and current workload.

Estimated completion dates are provided as a guide and may occasionally change due to product availability, shipping delays, equipment issues, or other circumstances outside our control.

Cancellations

If you need to cancel or change an order, please contact us as soon as possible.

Once production has started, cancellations, changes, or refunds may no longer be available.

Shipping

Customers are responsible for providing a complete and accurate shipping address.

Laurys Creations is not responsible for delays or delivery problems caused by an incorrect address provided by the customer.

Tracking information will be provided when available.

Personalized Items – Final Sale

Because personalized and custom-made items are created specifically for each customer, all personalized items are final sale and cannot be returned or exchanged.

Exceptions may be made if an item arrives damaged, defective, or different from what was ordered.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery.

Please provide your name, order information, a description of the issue, and clear photos of the item.

We will review the issue and work with you toward an appropriate solution.

Intellectual Property & Customer-Provided Designs

Customers are responsible for ensuring that they have permission to use any logos, images, trademarks, copyrighted artwork, or other designs they provide to Laurys Creations.

By submitting a design, the customer confirms that they have the necessary rights or permission to use it.

Laurys Creations is not responsible for claims arising from unauthorized use of customer-provided artwork or logos.

Contact

If you have questions about these Terms & Conditions or your order, please contact us through our Contact Us page.